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Hurricane Irma Update: 9/11/2017

The following is an update from communities impacted by Hurricane Irma. For additional details, please reference the community’s website. LCS has an emergency hotline you may reach should you not be able to contact the community.

LCS EMERGENCY HOTLINE #: 888-214-8464

8:10 p.m. CDT

The Oak’s Health Center and Assisted Living residents evacuated on Friday, September 8th at 9:30 a.m. and arrived safely at The Cobblestone Health Center at Park Springs in Stone Mountain, GA. The phone number is 678-684-3800. Any questions should be directed to Heather Kjelstad, Administrator at kjelstadheather@marshesofskidaway.com.  Residents are in good spirits and enjoying the hospitality and comradery offered by The Cobblestone residents and staff. Residents are receiving the care and attention needed to ensure each person’s health, comfort and safety.

The independent living residents evacuated on Saturday, September 9th at 7:30 a.m. and arrived safely in Raleigh where we are residing at the Raleigh Marriott Crabtree Valley for the duration of the event.  The phone number here is 919-781-7000. For additional information or questions, please contact Amanda Elliott, Executive Director at ElliottAmanda81@gmail.com or contact our Life Care Services emergency hotline at 888-214-8464.

The Marshes lost power this morning around 9:30am. Thankfully we have not had substantial damage from wind at this time. Unfortunately, we have had quite a bit of rising water on our campus. We are unable to determine when we will be able to return to campus at this time. Mary, Director of Facility Operations, and her team are on campus and updating us regularly on the status of things. We had about 2-3ft of water in our parking garage and water throughout campus in the cottages as well as the streets, courtyard and villa pathways. The good news is that the water is receding currently. We will plan to have our next update tomorrow morning. A return date to our campus is yet to be determined. 

The safety and comfort of the residents and staff remain our highest priority. We will continue to provide updates to our website as additional information becomes available

7:15 p.m. CDT

  • The Glenview at Pelican Bay. We evacuated in advance of the arrival of Hurricane Irma. Residents and staff arrived safely on Friday afternoon and evening at our temporary residences where we will remain for the duration of the event. Residents are comfortable, in good spirits considering the circumstances. The addresses and phone numbers of our temporary locations are listed below:

It is not safe to return to Glenview campus until further notice. At this point, a return date to Glenview remains uncertain, as preliminary assessments indicate major damage to Glenview’s roof and rooftop mechanicals including those that operate air conditioning and elevators. The situation is actively being assessed, and updates will be provided as more details become available. We are proactively making arrangements for longer term accommodations for residents in the event that the damage prevents our safe return right away.Health Center residents are residing at Bayshore Memory Care and are enjoying the support and comradery of their fellow residents, staff, family and pets. Bayshore Memory Care is located at 1260 Creekside Blvd E in Naples, FL 34109 Phone: (239) 213-9370. As of 6:55 p.m. ET, Monday, September 11 the power is back on and we have switched from generator power back to utility power. The community is secure and has experienced only minor water intrusion. Phone service and email are spotty. All residents are comfortable and are in good spirits. The community has all the required resources in place including food, water, medical supplies, and staff. Emergency personnel are aware the community is sheltering in place and have been in contact with the community.

Independent Living residents evacuated to Orlando along with several staff members from Glenview where they have settled into their hotel rooms equipped with the supplies and amenities necessary to ensure everyone’s comfort and wellbeing. They are residing in two hotels within close proximity of each other in Winter Garden. The hotels have lost power. The hotel staff is providing excellent attention to Glenview residents’ needs including providing a hot grilled chicken dinner utilizing gas grills as their kitchen has no power. Our stay at this location has been extended to Friday, September 15, allowing more time to secure proactive arrangements in the event that an extended period for repairs is necessary for safe return to Glenview. The health and well-being of each resident is our primary concern, and many contingency plans are being weighed to ensure the best situation for all residents. The hotel addresses and contact info are listed below. Most residents are residing in the SpringHill Suites.

SpringHill Suites by Marriott Orlando at Flamingo Crossings/Western Entrance
13279 Flamingo Crossings Blvd, Winter Garden, FL 34787
Phone: (407) 507-1200

TownPlace Suites by Marriott Orlando at Flamingo Crossings/Western Entrance
13295 Flamingo Crossings Blvd, Winter Garden, FL 34787
Phone: (407) 507-1300

The safety and comfort of the residents and staff remain our highest priority. We will continue to provide updates to our website. Please call our Life Care Services emergency hotline at 888-214-8464 with any questions.

3:25 p.m. CDT

  • Volterra at Solivita Marketplace. Hurricane Irma has passed and all residents and staff are safe.  Residents are comfortable and in good spirits as our team works to clean up our community and surrounding campus.  We experienced  some water intrusion and damage to landscaping. Debris has been cleared away and pathways are all safe and dry throughout our campus.  The community has power, phone lines are working and assessments indicate the building structure remains in good condition. Local authorities are enforcing mandatory curfew which remains in effect until 6 p.m.

We’ll continue to update our website with developments as they become available. Call 407-343-5044 if you have any questions. Or contact or our Life Care Services emergency hotline at 1-888-214-8484 if you are unable to reach the community directly.

  • Bayshore Hilton Head. Due to the weather conditions, the phone system, email and internet are currently down at The Glen at Lake Oconee Village where Bayshore Hilton Head residents are residing.  All operations are continuing and residents needs are being met. For more information, contact the LCS Emergency Hotline at (888) 214-8464.  Further information will be posted as it becomes available. For more information, call The Glen or the LCS Emergency Hotline at (888) 214-8464. Further information will be posted as it becomes available.
  • The Glen of Lake OconeeDue to the weather conditions, the phone system, email and internet are currently down at The Glen of Lake Oconee. All operations are continuing and residents needs are being met. For more information, contact the LCS Emergency Hotline at (888) 214-8464. Further information will be posted as it becomes available.
  • Sinai Residences Boca Raton. Hurricane Irma has passed and all residents and staff are safe. Residents are comfortable and in good spirits as our team assesses the overall condition of the community and surrounding campus. We experienced some damage to landscaping. Phone service has been restored. The community has power and assessments indicate the building structure remains in good condition.For more information regarding family or loved ones residing within:

    A call center has been set up at the Life Care Services Corporate office for general information. Please call (888) 214-8464 should you not be able to contact the community.

1:25 p.m. CDT

  • The Cypress of Hilton Head. We have evacuated our community in advance of the arrival of Hurricane Irma. We are not yet able to provide a date when residents will be returning to The Cypress. We will evaluate our ability to safely return once local authorities have granted permission for re-entry and the condition of our campus has been determined.

Hilton Head Island is still under mandatory evacuation orders with the storm impacting our area now.  Beaufort County Sheriff’s Office has ordered a curfew on Hilton Head Island until 7 p.m. The following watches and warnings are in effect for Beaufort County:  Tropical Storm Warning, Hurricane Watch, Flash Flood Watch. A four to six foot storm surge is predicted and may cause significant flooding. Hilton Head Plantation POA reports the following: “The real test will be at high tide today, which is just past noon in conjunction with the storm surge, continued pounding waves from Irma, and the continuous driving rain.”

An order from the Mayor’s office for re-entry onto the Island will not occur until the Governor has first lifted the mandatory evacuation order for the Beaufort County barrier islands AND the Emergency Room at the Hilton Head Hospital is open and operational.

Residents and staff arrived safe and sound on Friday evening at our temporary residences where we will remain for the duration of the event. The addresses and phone numbers of our temporary locations are listed below:

The residents of The Preston Health Center are residing at two locations in South Carolina where they are receiving the attention and care needed to support each person’s health, safety and comfort. Preston residents at both locations are in good spirits and making the best of a difficult situation – playing games, watching the US Open, and making new friendships in their homes away from home. In addition to the numbers listed below, you may also contact Adam Funk, The Preston Health Center Administrator, at 843-422-3481. Adam is currently staying with residents at Rolling Green Village.

Rolling Green Village
1 Hoke Smith Boulevard
Greenville, SC 29615
864-987-9800

The Wellmore of Tega Cay
111 Wellmore Drive
Tega Cay, SC 29708
704-307-4008

Independent Living residents have checked into comfortable guest rooms located near Charlotte, NC. Residents are settled in and comfortable. Planned activities for today include trivia, aerobics, karaoke and a movie. Transportation is being provided for residents to visit loved ones who are temporarily residing at Rolling Green Village or the The Wellmore.

Heritage International Ministries Conference Center
375 Starlight Drive
Fort Mill, SC 29715
803-802-5544 ext. 200

We will continue to update our website as any new information becomes available. For additional information or questions please contact the LCS hotline at 888-214-8464.

12:45 p.m. CDT

  • Sandhill Cove. Residents are able to leave their apartments, however we recommend that they do not drive off-campus are roads are still being cleared and most traffic lights are out. The community has full power and phone service. Regular services/amenities will continue to be suspended until further notice through Wednesday and will resume as quickly as possible. Maintenance will begin to open the hurricane shutters on Tuesday. Residents who self-evacuated are welcome to return to Sandhill Cove! Staff are attempting to reach out to these residents via phone. Food and Beverage services will begin to resume operations based on the following schedule:

Monday – 12- 3pm – Buffet service in the Waterfront Dining Room
Tuesday– 8am-12noon – Complimentary pastries and coffee in the Clubhouse lobby atrium
12-5pm – Buffet service in the Waterfront Dining Room
Wednesday– 8am-12noon – The Cove will be open for breakfast/brunch
12-5pm – Buffet service in the Waterfront Dining Room

 

Sandhill Cove is prepared to welcome guests back beginning on Tuesday, September 12, 2017. We thank the residents of Sandhill Cove for their patience and the staff for their professionalism and commitment throughout Irma!

For more information, please call Sandhill Cove at (772) 283-7775 or the toll-free Life Care Services Corporate call center at 1-888-214-8484.

12:35 p.m. CDT

  • Gentry Park Orlando. In the aftermath of Hurricane Irma, we are happy to report the community weathered the storm well and all residents are safe and comfortable. We did not experience a loss of power and all operations are continuing normally. We continue to have adequate stocks of food, water and supplies to meet the needs of our residents. For more information, please call the community at (407) 382-1002 or the LCS Emergency Hotline at (888-214-8464).  
  • Elan Spanish Springs. In the aftermath of Hurricane Irma, we are happy to report the community weathered the storm well and all residents are safe and comfortable.  We did experience a loss of power and some damage to landscaping.  Phone and email service has also been interrupted.  We continue to have adequate stocks of food, water and supplies to meet the needs of our residents. For more information, please contact the community at (407) 382-1002 or the LCS Emergency Hotline at (888)-214-8464.  Additional updates will be posted here as they become available.
  • Clarity Pointe Pensacola. In the aftermath of Hurricane Irma, we are happy to report the community experienced no damage and all residents are safe and comfortable.  We did not experience a power loss and all operations are continuing normally. We have adequate stocks of food, water and supplies to continue to meet the needs of our residents. For more information, please contact the community at (850) 898-3334 or the LCS Emergency Hotline at (888) 214-8464. Additional updates will be posted here as they become available.
  • Clarity Pointe JacksonvilleIn the aftermath of Hurricane Irma, we are happy to report the community weathered the storm well and all residents are safe and comfortable.  We did not experience a power loss and all operations are continuing normally. We have adequate stocks of food, water and supplies to continue to meet the needs of our residents as well as our guests from Beach House Jacksonville. For more information, please call the community at (904) 513-6990 or the LCS Emergency Hotline at (888-214-8464).
  • Tuscan Gardens of Venetia Bay. In the aftermath of Hurricane Irma, we are happy to report the community weathered the storm well and all residents are safe and comfortable. We did not experience a power loss and all operations are continuing normally. We have adequate stocks of food, water and supplies to continue to meet our residents’ needs. For more information, please contact the community at (941) 244-4288 or the LCS Emergency Hotline at (888) 214-8464.  Additional updates will be posted here as they become available.
  • Beach House Jacksonville Beach. In the aftermath of Hurricane Irma, our residents and staff continue to comfortably reside at Clarity Pointe Jacksonville.  We have all required resources are in place including food, water, staff and a backup generator to continue to meet the residents’ needs. For more information, contact Clarity Pointe Jacksonville at (904) 513-6990 or the LCS Emergency Hotline at (888) 214-8464. Additional updates will be posted as they become available.
  • Bayshore Hilton Head. In the aftermath of Hurricane Irma, residents and staff continue to reside at The Glen at Lake Oconee Village in Greensboro, Georgia (706) 999-3535 where we will remain for the duration of the event. Residents are comfortable, in good spirits and enjoying activities along with residents of The Glen. We have adequate supplies of food, water, supplies and staff to continue to meet the needs of our residents. For more information, call The Glen or the LCS Emergency Hotline at (888) 214-8464. Additional updates will be posted here as they become available.

11:45 a.m. CDT

  • Bayshore Memory Care, Naples. As of 9:00 am ET, Monday, September 11 the community is secure and has experienced only minor water intrusion. The power is out but the backup generators are functioning and essential operations are continuing but we are experiencing some cooling issues in parts of the building. Phone service and email are also down. All residents are comfortable and are in good spirits. The community has all the required resources in place including food, water, medical supplies, and staff. As Hurricane Irma impacts Naples, please call the LCS Emergency Hotline at 888-214-8464 for updates. We will update this website as more information is available.

11:30 a.m. CDT

  • The Glenview at Pelican Bay. We have evacuated in advance of the arrival of Hurricane Irma. Residents and staff arrived safely on Friday afternoon and evening at our temporary residences where we will remain for the duration of the event. Residents are comfortable and in good spirits as they settle into their accommodations. The addresses and phone numbers of our temporary locations are listed below:

It is not safe to return to Glenview campus until further notice. At this point, a return date to Glenview remains uncertain, as preliminary assessments indicate major damage to Glenview’s roof and rooftop mechanicals including those that operate air conditioning and elevators. The situation is actively being assessed, and updates will be provided as more details become available. We are proactively making arrangements for longer term accommodations for residents in the event that the damage prevents our safe return right away.

Health Center residents are residing at Bayshore Memory Care and are enjoying the support and comradery of their fellow residents, staff, family and pets. Bayshore Memory Care is located at 1260 Creekside Blvd E in Naples, FL 34109 Phone: (239) 213-9370. As of 9:00 am ET, Monday, September 11 the community is secure and has experienced only minor water intrusion. The power is out but the backup generators are functioning and essential operations are continuing but experiencing some cooling issues in parts of the building. Phone service and email are also down. All residents are comfortable and are in good spirits. The community has all the required resources in place including food, water, medical supplies, and staff. Emergency personnel are aware the community is sheltering in place and have been in contact with the community.

Independent Living residents evacuated to Orlando where they have settled into their hotel rooms equipped with the supplies and amenities necessary to ensure everyone’s comfort and wellbeing. They are residing in two hotels within close proximity of each other in Winter Garden. The hotels have lost power, but residents remain in good spirits enjoying breakfast together this morning. Proactive arrangements are being made in the event of an extended period of repairs necessary for safe return to Glenview.

SpringHill Suites by Marriott Orlando at Flamingo Crossings/Western Entrance
13279 Flamingo Crossings Blvd, Winter Garden, FL 34787
Phone: (407) 507-1200

TownPlace Suites by Marriott Orlando at Flamingo Crossings/Western Entrance
13295 Flamingo Crossings Blvd, Winter Garden, FL 34787
Phone: (407) 507-1300

The safety and comfort of the residents and staff remain our highest priority. We will continue to provide updates to our website. Please call our Life Care Services emergency hotline at 888-214-8464 with any questions.

 

10:50 a.m. CDT

  • Sandhill Cove. Hurricane Irma has passed and all residents and staff are safe. Residents will be able to leave their apartments at noon today, however they are asked  to  remain inside prior to that time due to the debris around the campus. The community lost power for approximately 30 minutes last night at which time the emergency generators functioned properly. Full power is on at the community and phones are functional.  An abbreviated buffet meal service will occur between 12-3pm today and residents will be able to take food back to their residence. Other services will resume later in the week as staff begin to work through clean-up efforts. The community will accept visitors as soon as possible. We are also asking residents not to leave the community as many roads are impassible or otherwise dangerous to navigate at this time. We’ll continue to update our website with developments.

For more information, please call Sandhill Cove at (772) 283-7775 or the toll-free Life Care Services Corporate call center at 1-888-214-8484.


9:05 a.m. CDT

  • The Marshes of Skidaway Island. We have evacuated our community in preparation for Hurricane Irma.The Oak’s Health Center and Assisted Living residents evacuated on Friday, September 8th at 9:30 a.m. and arrived safely at The Cobblestone Health Center at Park Springs in Stone Mountain, GA. The phone number is 678-684-3800. Any questions should be directed to Heather Kjelstad, Administrator at kjelstadheather@marshesofskidaway.com.  Residents are in good spirits and enjoying the hospitality and comradery offered by The Cobblestone residents and staff. Residents are receiving the care and attention needed to ensure each person’s health, comfort and safety.The independent living residents evacuated on Saturday, September 9th at 7:30 a.m. and arrived safely in Raleigh where we are residing at the Raleigh Marriott Crabtree Valley for the duration of the event. The phone number here is 919-781-7000. For additional information or questions, please contact Amanda Elliott, Executive Director at ElliottAmanda81@gmail.com or contact our Life Care Services emergency hotline at 888-214-8464.The safety and comfort of the residents and staff remain our highest priority.At this time we do not yet have a return date and will evaluate our ability to return once the storm has passed and the condition of the campus has been determined.  Chatham County Emergency Management Agency (CEMA) is reporting the following:
    • Projecting sustained tropical force winds beginning around 10pm Sunday night and expected to continue to 6pm Monday evening.
    • Expect storm surge 4-6 foot above astronomical tide levels.

    We will continue to provide updates to our website as additional information becomes available.

8:35 a.m. CDT

  • Sinai Residences Boca Raton. Hurricane Irma has passed and all residents and staff are safe.  Residents are comfortable and in good spirits as our team assesses the overall condition of the community and surrounding campus. Preliminary assessment indicates some damage to landscaping. We lost phone service and are working to get it restored as quickly as possible. The community has power and preliminary assessments indicate the building structure remains in good condition.For more information regarding family or loved ones residing within:

    A call center has been set up at the Life Care Services Corporate office for general information. Please call (888) 214-8464 should you not be able to contact the community.

8:00 a.m. CDT

  • Volterra at Solivita Marketplace. Hurricane Irma has passed and all residents and staff are safe.  Residents are comfortable and in good spirits as our team assesses the overall condition of the community and surrounding campus.  Preliminary assessment indicates some water intrusion and damage to landscaping.  The community has power, phone lines are working and preliminary assessments indicate the building structure remains in good condition. Local authorities are enforcing mandatory curfew which remains in effect until 7 p.m.We’ll continue to update our website with developments as they become available. Call 407-343-5044 if you have any questions. Or contact or our Life Care Services emergency hotline at 1-888-214-8484 if you are unable to reach the community directly.

7:20 a.m. CDT

  • Sandhill Cove. Hurricane Irma has passed and all residents and staff are safe.  Residents will remain in their apartments as our staff assesses the overall condition of the community and surrounding campus.  The community has power, phone lines are working and the building structure remains in good condition. We’ll continue to update our website with developments.

For more information, please call Sandhill Cove at (772) 283-7775 or the toll-free Life Care Services Corporate call center at 1-888-214-8484

Please return to this website or the community websites for updates and more information.