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Hurricane Irma Update: 9/12/2017

The following is an update from communities impacted by Hurricane Irma. For additional details, please reference the community’s website. LCS has an emergency hotline you may reach should you not be able to contact the community.

LCS EMERGENCY HOTLINE #: 888-214-8464

5:45 p.m. CDT

  • The Glenview at Pelican Bay. We evacuated in advance of the arrival of Hurricane Irma.  Residents and staff arrived safely on Friday afternoon and evening at our temporary residences where we will remain for the duration of the event. Residents are comfortable and in good spirits considering the circumstances. The addresses and phone numbers of our temporary locations are listed below:

It is not safe to return to Glenview campus until further notice. At this point, a return date to Glenview remains uncertain, as preliminary assessments indicate major damage to Glenview’s roof and rooftop mechanicals including those that operate air conditioning and elevators. The situation is actively being assessed, and updates will be provided as more details become available.  24-hour security is being provided at the community and crews are onsite around the clock to address the multiple building issues caused by the storm.  Glenview plant operations team members are walking the entire building and taking inventory of needed repairs. This includes a unit-by-unit assessment of each individual residence.  We will apprise each resident of findings once this assessment is complete. We are working diligently to complete this important work and communicate our findings as quickly as possible. In the meantime, we are proactively making arrangements for longer term accommodations for residents as the extent of damage will require a great deal of repair in order to reoccupy the community.

Health Center residents are residing at Bayshore Memory Care and are enjoying the support and comradery of their fellow residents, staff, family and pets. Bayshore Memory Care is located at 1260 Creekside Blvd E in Naples, FL 34109  Phone: (239) 213-9370. As of 6:55 p.m. ET, Monday, September 11 the power is back on and we have switched from generator power back to utility power. The community is secure and has experienced only minor water intrusion. Phone service and email are spotty. All residents are comfortable and are in good spirits. The community has all the required resources in place including food, water, medical supplies, and staff. Life Care Services is assisting in identifying and transporting to Naples additional caregivers and nursing staff from sister communities throughout the Southeast in order to provide some relief to local team members who have also been personally impacted by storm.

Independent Living residents evacuated to Orlando along with several staff members from Glenview where they are settled into their hotel rooms equipped with the supplies and amenities necessary to ensure everyone’s comfort and wellbeing. They are residing in two hotels within close proximity of each other in Winter Garden. The two hotels are connected by an adjacent restaurant serving breakfast, lunch and dinner. Glenview’s onsite leadership is coordinating with hotel staff to provide meal delivery service from the restaurant for Glenview residents if requested during their stay. The hotels regained power around 11:00 a.m. on Tuesday, much to the delight of all occupants. The hotel staff is providing excellent attention to Glenview residents’ and staff needs and are to be commended for their excellent hospitality during this very trying time. Our stay at this location has been extended to Tuesday, September 26, allowing more time to secure proactive arrangements in the event that an extended period for repairs is necessary for safe return to Glenview. The health and well-being of each resident is our primary concern, and many contingency plans are being weighed to ensure the best situation for all residents. The hotel addresses and contact info are listed below. Most residents are residing in the SpringHill Suites.

At this time we do not yet have a return date.  There is still no power at the community. We continue to reach out to Georgia Power for information, and will pass along additional information as it becomes available. We experienced some flooding – approximately two feet of water came into our parking garage and some water intrusion in the cottages as well as the streets, courtyard and villa pathways. Thankfully the water has receded and work has begun to clean up our campus and remove water from the elevator wells. Mary, Director of Facility Operations, and her team are on campus and updating us regularly on the status of things.

The Oak’s Health Center and Assisted Living residents evacuated on Friday, September 8th at 9:30 a.m. and arrived safely at The Cobblestone Health Center at Park Springs in Stone Mountain, GA. The phone number is 678-684-3800. Any questions should be directed to Heather Kjelstad, Administrator at kjelstadheather@marshesofskidaway.com.  Residents are in good spirits and enjoying the hospitality and comradery offered by The Cobblestone residents and staff. Residents are receiving the care and attention needed to ensure each person’s health, comfort and safety.

The independent living residents evacuated on Saturday, September 9th at 7:30 a.m. and arrived safely in Raleigh where we are residing at the Raleigh Marriott Crabtree Valley for the duration of the event. The phone number here is 919-781-7000. For additional information or questions, please contact Amanda Elliott, Executive Director at elliottamanda@marshesofskidaway.com or Gaye Rountree, Office Manager at rountreegaye@marshesofskidaway.com. Or contact our Life Care Services emergency hotline at 888-214-8464.

We will continue to provide updates to our website as additional information becomes available.

  • The Cypress of Hilton Head. We evacuated our community in advance of the arrival of Hurricane Irma. As of 10 a.m. on Tuesday, the Governor has lifted the evacuation order for our community and Mayor Bennet simultaneously granted re-entry to the Island. We are actively communicating with all key team members to make preparations for our return home. Crews are onsite at the community and clean up has begun.

Great news! Our campus had minimal to no damage from Hurricane Irma and residents may return home starting on Thursday. We never lost power and a few trees came down. Some flooding in parking lots and back of the clubhouse. The Cypress office will be open tomorrow (Wednesday) beginning at 9 a.m., however, no services will be available on Wednesday. We will open for modified business on Thursday with an evening buffet and normal business resuming on Friday. Residents who self-evacuated may return to campus on Thursday. We have been asked to advise that no one return until Thursday.

Residents who have been temporarily residing at the locations listed below will be returning on Thursday will busses scheduled to depart Thursday morning.

Residents and staff have been comfortably residing at our temporary residences since Friday evening and are eagerly awaiting to hear it is safe to make our way back home. The addresses and phone numbers of our temporary locations are listed below:

The residents of The Preston Health Center are residing at two locations in South Carolina where they are receiving the attention and care needed to support each person’s health, safety and comfort. Preston residents at both locations are in good spirits and making the best of a difficult situation – playing games, watching the US Open, and making new friendships in their homes away from home. In addition to the numbers listed below, you may also contact Adam Funk, The Preston Health Center Administrator, at 843-422-3481. Adam is currently staying with residents at Rolling Green Village.

Rolling Green Village
1 Hoke Smith Boulevard
Greenville, SC 29615
864-987-9800

The Wellmore of Tega Cay
111 Wellmore Drive
Tega Cay, SC 29708
704-307-4008

Independent Living residents have checked into comfortable guest rooms located near Charlotte, NC. Residents are settled in and comfortable. Planned activities for today include scrabble, aerobics, karaoke and happy hour. Transportation is being provided for residents to visit loved ones who are temporarily residing at Rolling Green Village or The Wellmore.

Heritage International Ministries Conference Center
375 Starlight Drive
Fort Mill, SC 29715
803-802-5544 ext. 200

We will continue to update our website as any new information becomes available. For additional information or questions please contact the LCS hotline at 888-214-8464.

3:45 p.m. CDT

  • Gentry Park Orlando. In the aftermath of Hurricane Irma, we are happy to report the community weathered the storm well and all residents are safe and comfortable. We did not experience a loss of power and all operations are continuing normally. We continue to have adequate stocks of food, water and supplies to meet the needs of our residents. For more information, please contact the community at (407) 382-1002  or the LCS Emergency Hotline at (888)-214-8464. Additional updates will be posted here as they become available.   
  • Elan Spanish Springs. In the aftermath of Hurricane Irma, we are happy to report the community weathered the storm well and all residents are safe and comfortable. We did experience a loss of power and some damage to landscaping. Phone and email service have also been interrupted. We continue to have adequate stocks of food, water and supplies to meet the needs of our residents. For more information, please contact the LCS Emergency Hotline at (888)-214-8464. Additional updates will be posted here as they become available.

3:00 p.m. CDT

  • Volterra at Solivita Marketplace. We were graciously spared from Irma’s wrath. Residents are safe and happy and our community experienced only landscaping damage and minor water intrusion. The entire Volterra team took excellent care of the many residents, guests, staff members, families and pets who found refuge here at our community. Team members helped keep spirits high with activities and lots of food while simultaneously attending to each person’s safety and well-being. Now that the storm has passed, Volterra at Solivita MarketPlace serves as a resource for our neighbors at Solivita Active Adult Community as well as our sister communities in the Naples area, offering respite accommodations and support for those who have been displaced from their homes. Truly a testament to the generosity and hospitality at the heart of The Volterra Collection’s guiding principles.

2:40 p.m. CDT

  • Sinai Residences Boca Raton. We were graciously spared from Irma’s fury. Residents are safe and happy and our community experienced landscaping damage, but no structural damage from wind or rain.  The entire Sinai Residence team took excellent care of residents, guests, staff, families and pets. Over 800 people in all found refuge at Sinai.  Team members helped keep spirits high with activities and lots of food  while simultaneously attending to each person’s safety and well-being.  Now that the storm has passed Sinai Residences serves as a resource for our sister communities in the Naples area, supplying relief staff, resources, and whatever additional support we can provide.  Truly a testament to the generosity and hospitality at the heart of Sinai Residences’ guiding principles.

12:00 p.m. CDT

  • The Glenview at Pelican Bay. We evacuated in advance of the arrival of Hurricane Irma. Residents and staff arrived safely on Friday afternoon and evening at our temporary residences where we will remain for the duration of the event. Residents are comfortable and in good spirits considering the circumstances. The addresses and phone numbers of our temporary locations are listed below:

It is not safe to return to Glenview campus until further notice. At this point, a return date to Glenview remains uncertain, as preliminary assessments indicate major damage to Glenview’s roof and rooftop mechanicals including those that operate air conditioning and elevators. The situation is actively being assessed, and updates will be provided as more details become available. 24-hour security is being provided at the community and crews are onsite around the clock to address the multiple building issues caused by the storm. Glenview plant operations team members are walking the entire building and taking inventory of needed repairs. This includes a unit-by-unit assessment of each individual residence. We will apprise each resident of findings once this assessment is complete in 2 to 3 days. In the meantime, we are proactively making arrangements for longer term accommodations for residents as the extent of damage will require a great deal of repair in order to reoccupy the community.

Health Center residents are residing at Bayshore Memory Care and are enjoying the support and comradery of their fellow residents, staff, family and pets. Bayshore Memory Care is located at 1260 Creekside Blvd E in Naples, FL 34109 Phone: (239) 213-9370. As of 6:55 p.m. ET, Monday, September 11 the power is back on and we have switched from generator power back to utility power. The community is secure and has experienced only minor water intrusion. Phone service and email are spotty. All residents are comfortable and are in good spirits. The community has all the required resources in place including food, water, medical supplies, and staff. Life Care Services is assisting in identifying and transporting to Naples additional caregivers and nursing staff from sister communities throughout the Southeast in order to provide some relief to local team members who have also been personally impacted by storm.

Independent Living residents evacuated to Orlando along with several staff members from Glenview where they are settled into their hotel rooms equipped with the supplies and amenities necessary to ensure everyone’s comfort and wellbeing. They are residing in two hotels within close proximity of each other in Winter Garden. The two hotels are connected by an adjacent restaurant serving breakfast, lunch and dinner. Glenview’s onsite leadership is coordinating with hotel staff to provide meal delivery service from the restaurant for Glenview residents if requested during their stay. The hotels regained power around 11:00 a.m. on Tuesday, much to the delight of all occupants. The hotel staff is providing excellent attention to Glenview residents’ and staff needs and are to be commended for their excellent hospitality during this very trying time. Our stay at this location has been extended to Friday, September 15, allowing more time to secure proactive arrangements in the event that an extended period for repairs is necessary for safe return to Glenview. The health and well-being of each resident is our primary concern, and many contingency plans are being weighed to ensure the best situation for all residents. The hotel addresses and contact info are listed below. Most residents are residing in the SpringHill Suites.

SpringHill Suites by Marriott Orlando at Flamingo Crossings/Western Entrance
13279 Flamingo Crossings Blvd, Winter Garden, FL 34787
Phone: (407) 507-1200

TownPlace Suites by Marriott Orlando at Flamingo Crossings/Western Entrance
13295 Flamingo Crossings Blvd, Winter Garden, FL 34787
Phone: (407) 507-1300

The safety and comfort of the residents and staff remain our highest priority. We will continue to provide updates to our website. Please call our Life Care Services emergency hotline at 888-214-8464 with any questions.

  • Beach House Jacksonville BeachWe’re happy to report that the community is now open and residents who evacuated to Clarity Pointe Jacksonville have returned home. All residents are welcome to return at this time and as all operations have resumed. For more information, call the community at (904) 829-6479.

10:25 a.m. CDT

  • Bayshore Hilton Head. We’re happy to report that the Governor has lifted the evacuation order for Hilton Head and roads are now open for re-entry. Initial reports indicate minimal damage was experienced at the community and residents and staff will be returning Tuesday afternoon, Sept. 12th.

9:50 a.m. CDT

  • Beach House Jacksonville Beach. We’re happy to report that the roads are open and the county has approved the return of residents and staff to our community; they are in transit and will arrive there shortly. The building and grounds are in good condition and all systems are operational. We want to thank our gracious host community and their residents at Clairty Pointe Jacksonville for their hospitality during this event.

9:40 a.m. CDT

  • The Cypress of Hilton Head. We evacuated our community in advance of the arrival of Hurricane Irma. As of 10 a.m. on Tuesday, the Governor has lifted the evacuation order for our community and Mayor Bennet simultaneously granted re-entry to the Island. We are actively communicating with all key team members to make preparations for our return home. Crews are onsite at the community and clean up has begun. We will communicate more details about return plans very soon.

Residents and staff have been comfortably residing at our temporary residences since Friday evening and are eagerly awaiting to hear it is safe to make our way back home. The addresses and phone numbers of our temporary locations are listed below:

The residents of The Preston Health Center are residing at two locations in South Carolina where they are receiving the attention and care needed to support each person’s health, safety and comfort. Preston residents at both locations are in good spirits and making the best of a difficult situation – playing games, watching the US Open, and making new friendships in their homes away from home.

In addition to the numbers listed below, you may also contact Adam Funk, The Preston Health Center Administrator, at 843-422-3481. Adam is currently staying with residents at Rolling Green Village.

Rolling Green Village
1 Hoke Smith Boulevard
Greenville, SC 29615
864-987-9800

The Wellmore of Tega Cay
111 Wellmore Drive
Tega Cay, SC 29708
704-307-4008

Independent Living residents have checked into comfortable guest rooms located near Charlotte, NC. Residents are settled in and comfortable. Planned activities for today include scrabble, aerobics, karaoke and happy hour. Transportation is being provided for residents to visit loved ones who are temporarily residing at Rolling Green Village or the The Wellmore.

Heritage International Ministries Conference Center
375 Starlight Drive
Fort Mill, SC 29715
803-802-5544 ext. 200

We will continue to update our website as any new information becomes available. For additional information or questions please contact the LCS hotline at 888-214-8464.

At this time we do not yet have a return date. There is still no power at the community. We continue to reach out to Georgia Power for information, and will pass along additional information as it becomes available.  We experienced some flooding – approximately two feet of water came into our parking garage and some water intrusion in the cottages as well as the streets, courtyard and villa pathways. Thankfully the water has receded and work has begun to clean up our campus and remove water from the elevator wells. Mary, Director of Facility Operations, and her team are on campus and updating us regularly on the status of things.

The Oak’s Health Center and Assisted Living residents evacuated on Friday, September 8th at 9:30 a.m. and arrived safely at The Cobblestone Health Center at Park Springs in Stone Mountain, GA. The phone number is 678-684-3800. Any questions should be directed to Heather Kjelstad, Administrator at kjelstadheather@marshesofskidaway.com.  Residents are in good spirits and enjoying the hospitality and comradery offered by The Cobblestone residents and staff. Residents are receiving the care and attention needed to ensure each person’s health, comfort and safety.

The independent living residents evacuated on Saturday, September 9th at 7:30 a.m. and arrived safely in Raleigh where we are residing at the Raleigh Marriott Crabtree Valley for the duration of the event. The phone number here is 919-781-7000. For additional information or questions, please contact Amanda Elliott, Executive Director at elliottamanda@marshesofskidaway.com or Gaye Rountree, Office Manager at rountreegaye@marshesofskidaway.com. Or contact our Life Care Services emergency hotline at 888-214-8464.

We will continue to provide updates to our website as additional information becomes available.

8:45 a.m. CDT

  • Beach House Jacksonville Beach. We’re happy to report that the county has approved the return of residents and staff to our community at mid-day on Wednesday, Sept. 13th. The building and grounds are in good condition and all systems are operational. We want to thank our gracious host community and their residents at Clairty Pointe Jacksonville for their hospitality during this event.

8:30 a.m. CDT

  • Sandhill Cove. The community has full power and phone service. Regular services/amenities will continue to be suspended until further notice (hopefully Wednesday)  as staff clean debris. Limited resident led programming will be available on Tuesday. Maintenance will begin to open the hurricane shutters and guests are welcome to visit the community beginning today, Tuesday, September, 12th. Residents who self-evacuated are welcome to return to the community.

Food and Beverage services will begin to resume operations based on the following schedule:

Monday – 12- 3pm – Buffet service in the Waterfront Dining Room
Tuesday– 8am-12noon – Complimentary pastries and coffee in the Clubhouse lobby atrium
12-5pm – Buffet service in the Waterfront Dining Room
Wednesday– 8am-12noon – The Cove will be open for breakfast/brunch
12-5pm – Buffet service in the Waterfront Dining Room

For more information, please call Sandhill Cove at (772) 283-7775 or the toll-free Life Care Services Corporate call center at 1-888-214-8484.

 

Please return to this website or the community websites for updates and more information.