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Hurricane Irma Update: 9/13/2017

The following is an update from communities impacted by Hurricane Irma. For additional details, please reference the community’s website. LCS has an emergency hotline you may reach should you not be able to contact the community.

LCS EMERGENCY HOTLINE #: 888-214-8464

4:20 p.m. CDT

  • The Cypress of Hilton Head. We evacuated our community in advance of the arrival of Hurricane Irma. As of 10 a.m. on Tuesday, the Governor has lifted the evacuation order for our community and Mayor Bennet simultaneously granted re-entry to the Island. We are actively communicating with all key team members to make preparations for our return home. Crews are onsite at the community and clean up has begun.

Great news!  Our campus had minimal to no damage from Hurricane Irma and residents will return home starting on Thursday. We never lost power and a few trees came down. Some flooding in parking lots and back of the clubhouse. The Cypress office will be opened this morning at 9 a.m., however, no services will be available until tomorrow (Thursday). We will open for modified business on Thursday with an evening buffet and normal business resuming on Friday. Residents who self-evacuated may return to campus on Thursday. We have been asked to advise that no one return until Thursday. 

Residents who have been temporarily residing at the locations listed below will be returning on Thursday with busses scheduled to depart in the morning. 

Residents and staff have been comfortably residing at our temporary residences since Friday evening and are eagerly awaiting to hear it is safe to make our way back home. The addresses and phone numbers of our temporary locations are listed below:

The residents of The Preston Health Center are residing at two locations in South Carolina where they are receiving the attention and care needed to support each person’s health, safety and comfort. Preston residents at both locations are in good spirits and making the best of a difficult situation – playing games and making new friendships in their homes away from home. In addition to the numbers listed below, you may also contact Adam Funk, The Preston Health Center Administrator, at 843-422-3481. Adam is currently staying with residents at Rolling Green Village.

Rolling Green Village
1 Hoke Smith Boulevard
Greenville, SC 29615
864-987-9800

The Wellmore of Tega Cay
111 Wellmore Drive
Tega Cay, SC 29708
704-307-4008

Independent Living residents have checked into comfortable guest rooms located near Charlotte, NC.  Residents will celebrate their last night at The Heritage with a special dinner, lots of good cheer, and a great deal of excitement about finally going home.

Heritage International Ministries Conference Center
375 Starlight Drive
Fort Mill, SC 29715
803-802-5544 ext. 200

We will continue to update our website as any new information becomes available.

The power is back on at The Marshes of Skidaway and we anticipate resuming full staffing and normal operations on Friday morning. We have clean-up crews onsite and we are excited about getting back home this week. Residents who self-evacuated are being contacted directly with instructions regarding safe return to the community. We have received confirmation from our bus company that we will be picked up tomorrow morning from both Raleigh and Atlanta to return home to Savannah. We are hoping to leave Raleigh between 9-10am and Atlanta around 10am.

For more information regarding The Oak’s Health Center and Assisted Living residents, please contact Heather Kjelstad, Administrator at kjelstadheather@marshesofskidaway.com. For more information regarding Independent Living Residents please contact Amanda Elliott, Executive Director at elliottamanda@marshesofskidaway.com or Gaye Rountree, Office Manager at rountreegaye@marshesofskidaway.com. Or contact our Life Care Services emergency hotline at 888-214-8464.

2:00 p.m. CDT

  • The Glenview at Pelican Bay. We evacuated in advance of the arrival of Hurricane Irma.  Residents and staff arrived safely on Friday afternoon and evening at our temporary residences where we will remain for the duration of the event. Residents are comfortable and in good spirits considering the circumstances. The addresses and phone numbers of our temporary locations are listed below:

It is not safe to return to Glenview campus until further notice. At this point, a return date to Glenview remains uncertain, as preliminary assessments indicate major damage to Glenview’s roof and rooftop mechanicals including those that operate air conditioning and elevators. The situation is actively being assessed, and updates will be provided as more details become available. 24-hour security is being provided at the community and crews are onsite around the clock to address the multiple building issues caused by the storm. Glenview plant operations team members are walking the entire building and taking inventory of needed repairs. This includes a unit-by-unit assessment of each individual residence. We will apprise each resident of findings once this assessment is complete. We are working diligently to complete this important work and communicate our findings as quickly as possible. In the meantime, we are proactively making arrangements for longer term accommodations for residents as the extent of damage will require a great deal of repair in order to reoccupy the community.

Health Center residents are residing at Bayshore Memory Care and are enjoying the support and comradery of their fellow residents, staff, family and pets.  Bayshore Memory Care is located at 1260 Creekside Blvd E in Naples, FL 34109  Phone: (239) 213-9370. As of 6:55 p.m. ET, Monday, September 11 the power is back on and we have switched from generator power back to utility power. The community is secure and has experienced only minor water intrusion. Phone service and email are spotty. All residents are comfortable and are in good spirits. The community has all the required resources in place including food, water, medical supplies, and staff. Life Care Services is assisting in identifying and transporting to Naples additional caregivers and nursing staff from sister communities throughout the Southeast in order to provide some relief to local team members who have also been personally impacted by storm.

Independent Living residents evacuated to Orlando along with several staff members from Glenview where they are settled into their hotel rooms equipped with the supplies and amenities necessary to ensure everyone’s comfort and wellbeing. They are residing in two hotels within close proximity of each other in Winter Garden. The two hotels are connected by an adjacent restaurant serving breakfast, lunch and dinner.  Glenview’s onsite leadership is coordinating with hotel staff to provide meal delivery service from the restaurant for Glenview residents if requested during their stay. The hotels regained power around 11:00 a.m. on Tuesday, much to the delight of all occupants. The hotel staff is providing excellent attention to Glenview residents’ and staff needs and are to be commended for their excellent hospitality during this very trying time. Our stay at this location has been extended to Tuesday, September 26, allowing more time to secure proactive arrangements in the event that an extended period for repairs is necessary for safe return to Glenview. The health and well-being of each resident is our primary concern, and many contingency plans are being weighed to ensure the best situation for all residents. The hotel addresses and contact info are listed below. Most residents are residing in the SpringHill Suites.

SpringHill Suites by Marriott Orlando at Flamingo Crossings/Western Entrance
13279 Flamingo Crossings Blvd, Winter Garden, FL 34787
Phone: (407) 507-1200

TownPlace Suites by Marriott Orlando at Flamingo Crossings/Western Entrance
13295 Flamingo Crossings Blvd, Winter Garden, FL 34787
Phone: (407) 507-1300

The safety and comfort of the residents and staff remain our highest priority. We will continue to provide updates to our website. Please call our Life Care Services emergency hotline at 888-214-8464 with any questions.

11:30 a.m. CDT

  • Bayshore Hilton Head. We’re happy to report the community is now open and suffered only minimal damage during the hurricane. All residents returned to the community late Tuesday and all operations have resumed.  Thank you to our gracious hosts at The Glen at Lake Oconee for their hospitality.
  • Sandhill Cove. Buffet dining service will take place today from 12:00-5:00 and we are pleased to report that effective Thursday, September 14th, Sandhill Cove will resume normal operations. On behalf of ownership and management we would like to thank the residents for their cooperation and the staff for their dedication.  Throughout Irma there were approximately 100 staff members on-site providing support in the community at all times.

9:25 a.m. CDT

  • Elan Spanish SpringsIn the aftermath of Hurricane Irma, we are happy to report the community weathered the storm well and all residents are safe and comfortable. We did experience a loss of power and are currently operating on the backup generator and have several days of fuel on hand. Air conditioning is adequate in most areas and residents are comfortable. Phone and internet service are back online and we continue to have adequate stocks of food, water and supplies to meet the needs of our residents. Please note, Adult day programs will resume next week and we will be in communication with those participants. For more information, please contact the community at (352) 300-1089 or the LCS Emergency Hotline at (888)-214-8464. Additional updates will be posted here as they become available.

8:40 a.m. CDT

Great news! The power is back on at The Marshes of Skidaway and we anticipate resuming full staffing and normal operations on Friday morning. We have clean-up crews onsite and we are excited about getting back home this week. Residents who self-evacuated are being contacted directly with instructions regarding safe return to the community. Currently we are awaiting confirmation of busses to schedule transport of residents home from Park Springs and Raleigh. More information to come as details are confirmed.

For more information regarding The Oak’s Health Center and Assisted Living residents, please contact Heather Kjelstad, Administrator at kjelstadheather@marshesofskidaway.com. For more information regarding Independent Living Residents please contact Amanda Elliott, Executive Director at elliottamanda@marshesofskidaway.com or Gaye Rountree, Office Manager at rountreegaye@marshesofskidaway.com. Or contact our Life Care Services emergency hotline at 888-214-8464.

Please return to this website or the community websites for updates and more information.